Frequently Asked Questions

Find quick answers to common questions about Zooy Vape products, ordering, shipping, and more. Can't find what you're looking for? Contact our support team.

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Product Questions

Zooy Vape is a premium brand of disposable electronic cigarettes designed for convenience and satisfaction. Our devices are pre-filled with e-liquid and pre-charged, ready to use right out of the package. Simply remove from packaging, remove any protective caps, and inhale to activate. The device will automatically produce vapor. No buttons, no settings, no maintenance required.

Zooy Vape offers various models with different puff counts:

  • Zooy King/Diamond: 15,000 puffs
  • Zooy Rainbow Box/Tornado: 16,000 puffs
  • Zooy Vapor: 22,000 puffs
  • Zooy Blaze/Shisha: 25,000 puffs
  • Zooy Power: 28,000 puffs
  • Zooy Twins: 30,000 puffs
  • Zooy Firzen: 35,000 puffs
  • Zooy Zero: 45,000 puffs
  • Zooy Shisha Max: 50,000 puffs

Actual puff count may vary based on usage patterns and puff duration.

Yes, most Zooy Vape models with 15,000+ puffs are rechargeable. They come with a Type-C charging port for fast and convenient charging. The battery can be recharged multiple times until the e-liquid is depleted. Charging typically takes 30-60 minutes depending on the model.

Zooy Vape offers an extensive range of flavors including:

  • Fruit Flavors: Watermelon, Strawberry, Mango, Grape, Apple, Peach, Blueberry
  • Menthol/Ice: Cool Mint, Ice variants of fruit flavors
  • Dessert: Vanilla Custard, Caramel
  • Beverage: Cola, Energy Drink
  • Tobacco: Classic Tobacco, Smooth Tobacco

Flavor availability varies by model. Contact us for specific flavor options for each device.

Zooy Vape products are available in multiple nicotine strengths to suit different preferences:

  • 0% (0mg) - Nicotine free
  • 2% (20mg) - Light strength
  • 3% (30mg) - Medium strength
  • 5% (50mg) - Full strength

Availability of nicotine strengths may vary by region due to local regulations.

Ordering & Payment

Our minimum order quantities are:

  • Sample Orders: 10 pieces minimum
  • Regular Orders: 100 pieces minimum
  • Wholesale Orders: 500+ pieces for best pricing
  • OEM/Custom Orders: 5000+ pieces

Mix and match different models and flavors to meet minimum requirements.

We accept multiple secure payment methods:

  • PayPal (instant processing)
  • Credit/Debit Cards (Visa, Mastercard, Amex)
  • Bank Transfer/Wire Transfer (T/T)

For orders over $5000, we offer flexible payment terms for qualified buyers.

Wholesale pricing is available for orders of 500+ units. Benefits include:

  • Up to 40% discount off retail prices
  • Free shipping on large orders
  • Priority order processing
  • Dedicated account manager
  • Extended warranty coverage

Contact our wholesale team via WhatsApp or email for a custom quote.

Shipping & Delivery

Shipping times depend on your location and chosen method:

  • Express Air Shipping: 3-7 business days worldwide
  • Standard Shipping: 7-15 business days
  • Sea Freight (bulk orders): 15-30 days

Processing time is 24-48 hours. You'll receive tracking information once shipped.

Yes, we ship to over 100 countries worldwide. However, some restrictions apply:

  • We cannot ship to countries where vaping is banned
  • Some regions may have import restrictions
  • Customs duties may apply (buyer's responsibility)

Contact us to verify shipping availability to your location.

Free shipping is available based on order value:

  • USA/Canada: Free shipping on orders over $500
  • Europe: Free shipping on orders over $800
  • Asia: Free shipping on orders over $500
  • Other regions: Free shipping on orders over $1000

Express shipping charges may apply for urgent deliveries.

Warranty & Returns

Our warranty covers manufacturing defects including:

  • Battery malfunction
  • Charging port defects
  • Auto-firing issues
  • E-liquid leaking (manufacturing cause)
  • Device not producing vapor when charged

Warranty period: 30 days for retail, 60 days for wholesale orders.

Due to hygiene and regulatory requirements, we cannot accept returns for change of mind. However:

  • Defective products: Full replacement or refund
  • Wrong items sent: We'll send correct items immediately
  • Damaged in shipping: Replacement with photo evidence

Contact us within 7 days of delivery for fastest resolution.

General Questions

All authentic Zooy Vape products include:

  • Security hologram sticker
  • Unique verification code
  • QR code for authentication
  • High-quality packaging with clear branding

Verify your product on our website or contact us if you suspect counterfeit.

Yes, we offer comprehensive OEM/ODM services:

  • Custom branding and packaging
  • Custom flavors development
  • Device design modifications
  • Private label options

Minimum order: 5000 units. Contact our OEM team for details.

Zooy Vape products are manufactured to high safety standards:

  • CE, RoHS certified
  • High-quality materials and components
  • Rigorous quality control testing
  • Child-resistant packaging

Important: Products contain nicotine which is addictive. Not for use by minors, pregnant women, or non-smokers.

Still Have Questions?

Our customer support team is available 24/7 to help you

Email Support

Average response time: Under 1 hour