Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information automatically collected when you use our services.

Personal Information You Provide:

• Account Information: Name, email address, phone number, shipping address
• Payment Information: Billing address, payment method (processed securely by payment providers)
• Communication Data: Messages, inquiries, feedback you send us
• Business Information: Company name, tax ID (for wholesale customers)

Information Automatically Collected:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Cookies: Session cookies, preference cookies, analytics cookies
• Location Data: Country and region (for shipping purposes)

2. How We Use Your Information

3. Information Sharing

We do not sell, rent, or trade your personal information. We share information only in these circumstances:

• Service Providers: Shipping companies, payment processors, email services (under strict confidentiality)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In case of merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to sharing

4. Data Security

We implement industry-standard security measures to protect your information:

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Limit how we use your data
• Withdraw Consent: Opt-out of marketing communications anytime

To exercise these rights, contact us at sunnyzeng08@126.com

6. Cookies Policy

We use cookies to enhance your experience. You can control cookie settings in your browser.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Used for targeted advertising (with consent)

7. International Data Transfers

As a global company, we may transfer data across borders. We ensure appropriate safeguards:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with all international partners
• Compliance with local data protection laws

8. Children's Privacy

Our products and services are intended for adults only (21+ in USA, 18+ in other regions). We do not knowingly collect information from minors. If we discover we have collected data from a minor, we will delete it immediately.

9. Data Retention

We retain your information only as long as necessary:

• Order Information: 7 years for tax and legal compliance
• Account Information: Until account deletion request
• Marketing Data: Until consent withdrawal
• Cookie Data: According to cookie type (session to 2 years)

10. Updates to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or website notice. Continued use of our services after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or concerns:

• Email: sunnyzeng08@126.com
• Phone: +8615688215156
• Address: Zooy Vape Privacy Office
• Response Time: Within 30 days