Shipping Policy

Fast and reliable worldwide delivery for all Zooy Vape products. We ship to over 100 countries with multiple shipping options to meet your needs.

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Shipping Methods

Choose Your Preferred Delivery Option

Express Shipping (Air Freight)

  • Delivery Time: 3-7 business days
  • Carriers: DHL, FedEx, UPS
  • Tracking: Real-time tracking available
  • Best For: Urgent orders, samples, small quantities

Coverage: USA, Canada, UK, Europe, Middle East, Asia, Australia

Sea Freight (Large Orders)

  • Delivery Time: 15-30 business days
  • Container Options: FCL, LCL
  • Cost Savings: Up to 70% cheaper than air
  • Best For: Bulk orders over 5000 units

Coverage: All major ports worldwide

Shipping Rates & Delivery Times

Region Express Shipping Standard Shipping Free Shipping
United States 3-5 days ($25-50) 7-10 days ($15-30) Orders over $500
Europe 3-5 days ($30-60) 7-12 days ($20-40) Orders over $800
Middle East 3-5 days ($35-70) 7-14 days ($25-45) Orders over $1000
Asia Pacific 2-4 days ($20-40) 5-10 days ($10-25) Orders over $500
Rest of World 5-7 days ($40-80) 10-20 days ($30-60) Orders over $1500

*Shipping costs vary based on order weight, volume, and exact destination

Order Placed

Confirmation email sent

Processing

Order prepared (24-48h)

Shipped

Tracking number provided

Delivered

Package at your door

Order Processing

  • Processing Time: All orders are processed within 24-48 hours (business days)
  • Cut-off Time: Orders placed before 2 PM (China Time) ship same day
  • Weekends: Orders placed on weekends are processed on Monday
  • Holidays: Please allow extra 1-2 days during holiday seasons

Tracking Your Order

Once your order ships, you'll receive:

  • Email notification with tracking number
  • Direct link to carrier's tracking page
  • Estimated delivery date
  • SMS updates (if phone number provided)

Track anytime: Use your order number and email to track your package on our website or directly with the carrier.

Customs & Import Duties

International orders may be subject to customs duties and taxes:

  • Buyer is responsible for any customs fees
  • We declare actual product value on customs forms
  • Cannot mark items as "gift" to avoid customs
  • We provide all necessary documentation

Note: Check your country's import regulations for vaping products before ordering.

Shipping Restrictions

We cannot ship to the following locations due to local regulations:

  • Countries where vaping products are banned
  • P.O. Boxes (for some carriers)
  • Military addresses (APO/FPO)
  • Some remote areas (contact us to verify)

Lost or Damaged Packages

We take full responsibility for your order until delivery:

  • Lost Packages: Full refund or replacement after carrier investigation
  • Damaged Items: Photo evidence required, replacement sent immediately
  • Wrong Items: Keep the items and we'll send correct ones
  • Insurance: All orders automatically insured

Questions About Shipping?

Our customer service team is available 24/7 to help with any shipping inquiries.

Email Us