Warranty Terms

Your Zooy Vape purchase is protected by our comprehensive warranty. We stand behind the quality of our products and your satisfaction is guaranteed.

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Product Protection

Comprehensive Warranty Coverage

Warranty Period

Product Category Warranty Period Coverage Start Date
All Zooy Disposable Vapes 30 Days From date of delivery
Defective on Arrival (DOA) 7 Days From date of delivery
Wholesale Orders 60 Days From date of delivery

What's Covered

  • Manufacturing defects
  • Battery malfunction (not holding charge)
  • Coil/heating element failure
  • Auto-firing issues
  • LED indicator problems
  • Charging port defects
  • E-liquid leaking due to manufacturing
  • Device not producing vapor (when charged)

What's Not Covered

  • Normal wear and tear
  • Damage from misuse or abuse
  • Water/liquid damage
  • Physical damage (drops, crushing)
  • Modifications or tampering
  • Use with non-compatible chargers
  • Depleted battery/e-liquid (normal use)
  • Counterfeit products

How to Make a Warranty Claim

1
Verify Your Product

Ensure your Zooy Vape is authentic by checking the security features and verification code. Warranty only applies to genuine products purchased from authorized sellers.

2
Document the Issue

Take clear photos or videos showing the defect. Include the device, packaging, and purchase receipt. This helps us process your claim faster.

3
Contact Support

Reach out via WhatsApp (+8615688215156) or email (warranty@zooybar.com) with your documentation. Include order number and description of the issue.

4
Receive Resolution

Our team will review your claim within 24-48 hours. Approved claims receive replacement products or refund based on availability and preference.

Important Information

  • Keep your purchase receipt - required for all warranty claims
  • Register your product online for faster claim processing
  • Warranty is non-transferable and applies to original purchaser only
  • Replacement products carry the remainder of the original warranty period

Warranty Claim Requirements

To process your warranty claim, please provide:

  • ✓ Proof of purchase (receipt, invoice, or order confirmation)
  • ✓ Product serial number or verification code
  • ✓ Clear photos/videos of the defect
  • ✓ Description of the issue and when it started
  • ✓ Your contact information and shipping address

Resolution Options

Replacement

Same model shipped within 3-5 business days

Refund

Full refund to original payment method

Store Credit

110% value in store credit for future purchases

Extended Warranty for Wholesale

Wholesale customers enjoy additional benefits:

  • 60-day warranty period (double the standard coverage)
  • Batch replacement for systematic defects
  • Priority claim processing within 24 hours
  • Dedicated warranty hotline for faster service
  • On-site inspection available for large claims

Warranty Void Conditions

Your warranty will be void if:

  • Product purchased from unauthorized sellers
  • Evidence of tampering or modification
  • Serial number removed or altered
  • False information provided in claim
  • Damage caused by negligence or misuse

Customer Satisfaction Guarantee

Beyond our standard warranty, we offer:

  • 7-Day Satisfaction Guarantee: Not happy with your flavor choice? Exchange for a different flavor (shipping costs apply)
  • Quality Promise: If you receive a product that doesn't meet our quality standards, we'll make it right
  • Lifetime Support: Technical support and guidance available even after warranty expires

Need Warranty Support?

Our warranty team is here to help. Contact us for any warranty-related questions or claims.

Email Support